If you need any assistance in any aspect for your BluePower web parts and solutions, our Support Team is always here to assist you. Please write an email to [email protected] to specify your issues, and you’re assured to get the most professional advice and efficient assistance within one business day.
If you have any questions about sales, please contact us at [email protected].
Frequently Asked Questions(FAQ)
Questions About Purchasing and Sales
How long do trial versions of your software last? When do they start?
Currently, trials of our products run for 30 days, and begin when the product is installed.
Which payment methods does BluePower accept?
You can purchase BluePower products via credit card. Please contact our sales team at [email protected] for information regarding additional payment methods.
How do you deliver your products?
After you place and pay the order, we will generate a license and send it to you based on the Server Code or Site Collection ID/Farm ID you provided.
What is your refund policy?
A request for a refund will only be granted if it is received BEFORE the license code has been sent. Once BluePower has sent you a license code, the sale is considered final. The key reason is that we make available a fully-functional trial version of the product for download and testing -- with no disabled features. This trial version expires after 30 days. We feel that this should allow any potential customer to fully test and familiarize themselves with the product before making a purchase decision.
Does BluePower offer a discount for non-profit organizations or educational institutions?
Yes, BluePower can offer discounts on the condition that you can provide proof that your organization is a registered non-profit or educational institution, please contact [email protected] for the discount.
Questions About Support
What versions of SharePoint does BluePower currently support?
Many of BluePower’s products currently support SharePoint 2010 (Foundation and Server), and SharePoint 2013 (Foundation and Server).
What levels of support plans does BluePower offer? Does support expire?
BluePower offers Trial, Basic and Premium Annual support. Free Trial support expires after 30 days. Besides our Trial and Basic Annual Support (which includes technical support via email, live chat and bug fix), we also offer extended service and support offerings with our Premium Annual Support (PAS) plan to better suit your support needs. With this plan, you are assured to get the most professional advice and efficient assistance from our tech support team to fix critical issues. Even better, you get to enjoy exclusive and tailored services for each product that you buy. Premium Annual Support includes the following:
- Higher priority for issues and faster initial response, within 6 business hours.
- Unlimited & dedicated 24x5 email, live chat and online support.
- Invitation to participate in beta release programs.
- Free maintenance and minor and major upgrades.
- Free license upgrade for migration from SharePoint 2010 to SharePoint 2013.
Questions About License
Is ther a limitation on the count of end users?
What is the process to get a license?
- You need to pay by cliking on the "Buy Now" button on the product page.
- Send your Farm ID to [email protected].
- After we get your email, we will send you the license of our product.
How do I find my Farm ID?
To find your Farm ID, please check the license management page which will appear after you install the trial version of our software on your SharePoint servers. Need further help about this information, please email to [email protected].
I purchased a SharePoint 2010 license and will be migrating to SharePoint 2013. Do I need to purchase a new license?
It depends. If you have purchased BluePower Premium Annual Support, it is free to migrate from SharePoint 2010 to SharePoint 2013. If not, you need to either purchase a new license or Premium Annual Support.
